ace291 Privacy Policy – How We Handle Your Personal Data

This Privacy Policy applies to all users who access or register on the ace291 platform, including through our website and mobile app available to players in the Philippines. We are committed to handling your personal data with transparency, care, and full respect for your rights as a user. The information we collect is used solely to operate, improve, and secure the platform — never to profit from your data by selling it to third parties. This policy is written in plain language so that every player can understand exactly what data we hold and why. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to request account closure. We may update this policy from time to time, and any material changes will be communicated to registered players before they take effect.

When you register an account with ace291, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated through your use of the platform, such as login timestamps, device type, IP address, browser type, and in-app activity including game history and transaction records. For identity verification purposes — which are required before processing your first withdrawal — we may request a government-issued ID and a selfie or proof-of-address document in accordance with applicable Philippine regulations. If you contact our support team, we retain records of those communications to help resolve disputes and improve our service quality. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information, and we will never ask for your full card number or banking PIN through any channel.

The categories of data we typically hold include:

• Registration data: name, date of birth, email, mobile number
• Verification data: government ID, proof of address
• Financial data: deposit and withdrawal records, payment method identifiers (not full card numbers)
• Technical data: IP address, device identifiers, browser and OS information
• Behavioural data: game sessions, bet history, platform navigation patterns
• Communication data: support chat logs, email correspondence

ace291 uses the personal data we collect for a number of clearly defined purposes, all of which are necessary to deliver a safe, fair, and enjoyable gaming experience for players in the Philippines. Your registration data is used to create and manage your account, verify your identity, and ensure that only eligible players — those aged 21 and above — can access the platform. Financial data is processed to facilitate deposits and withdrawals in Philippine pesos (PHP), to detect and prevent fraudulent transactions, and to comply with anti-money laundering obligations. Technical and behavioural data helps us maintain platform stability, personalise your experience, and identify unusual activity that may indicate a security breach or terms violation. We may also use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new game releases. You can withdraw your consent to marketing communications at any time by updating your account preferences or contacting support.

We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — this is an absolute commitment. However, there are limited circumstances in which we may share your data with trusted third parties in order to operate the platform effectively and comply with our legal obligations. Payment processors and banking partners receive only the minimum financial data necessary to complete your transactions securely. Identity verification service providers may receive your ID documents and selfie data solely for the purpose of confirming your eligibility to play. Game software providers may receive anonymised or aggregated usage data to support game performance and fairness audits, but they do not receive your personally identifiable information. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of ace291, our players, or the public. Any third-party service providers we engage are contractually bound to handle your data securely and only for the purposes we specify.

All personal data collected by ace291 is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption protocols — including TLS for data in transit and AES-256 for data at rest — to protect your information from unauthorised access, alteration, or disclosure. Our security infrastructure is regularly reviewed and updated to address emerging threats, and we conduct periodic internal audits to ensure that data handling practices remain compliant with our policies and applicable Philippine data protection law. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authority within the timeframes required by law. We retain your personal data for as long as your account remains active and for a further period as required by our legal and regulatory obligations — typically five years after account closure for financial records. When data is no longer required, it is securely deleted or anonymised.

As a registered player on ace291, you have a number of rights in relation to the personal data we hold about you, and we are committed to honouring those rights promptly and without unnecessary barriers. You have the right to access a copy of the personal data we hold about you by submitting a request to our support team — we will respond within 30 days. You have the right to request correction of any inaccurate or incomplete data, and we will update our records accordingly. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. You also have the right to object to or restrict certain types of processing, including direct marketing, and to withdraw your consent to marketing communications at any time. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your account details and a clear description of your request.

ace291 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so that we can continue to improve the experience. Essential cookies are strictly necessary for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled without affecting core functionality. Analytical cookies help us understand which pages and features are most popular, how long players spend on the platform, and where technical issues may be occurring; this data is collected in aggregated, anonymised form. Preference cookies remember your settings, such as language or display preferences, so you do not have to re-enter them on each visit. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your ability to use some features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of ace291.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features and services we offer. When we make material changes, we will notify registered players via a platform announcement or by email to the address on file, and the updated policy will be published on this page with a revised effective date clearly displayed at the top. Your continued use of the ace291 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact our support team to request account closure and data deletion. We recommend bookmarking this page and reviewing it periodically so that you are always informed about how your personal data is being handled. For any questions about this policy or our data practices, please visit our FAQ page or reach out to our support team directly.